Established in 1971, Findhelp Information Services (Findhelp) is a charitable nonprofit organization that is a leader in information and referral (I&R).

Findhelp is supported by diverse funding sources including the United Way of Greater Toronto and the municipal, provincial, and federal government.

Findhelp is an Alliance of Information and Referral Systems (AIRS) accredited agency recognized for organizational merit and the high calibre of service provided by its staff.

Findhelp offers information on social services in a variety of ways:

• Through 211, a three-digit community telephone information line available to all those who live, work or visit the city of Toronto.
• By coordinating an online bilingual, searchable directory of community, social health and related government services in Ontario in partnership with community information agencies across the province.
• By offering the public free web-based information for targeted markets through projects like our online employment resource centre, Possibilities.
• Through the publication of the Blue Book, an annual directory of programs and services in the city of Toronto.

Findhelp manages information:

• By the creation and rigorous maintenance of its database of the social services available in the city of Toronto.
• Through the coordination of a unified information system allowing agencies across Ontario to share information.
• By working to standardize and create best practices for data collection and information and referral provision in Canada.
• Through the development of technology that makes it easier to search for information.

Download our membership application for information on membership regulations, benefits and discounts for social services professionals.


The following documents are available as PDFs:

• 211 Strategic Plan
• 2006 Annual Report
• Five-year 211 Anniversary Report