Findhelp Information Services (Findhelp) provides free public access to information about community and social services through information lines, web and print directories, and specialized tools and training to help people find help.

Telephone
Web
Print Directories (the Blue Book)
Professional Training
Data Services

211, the Three-digit Information Number
211 is a community service funded by the United Way to provide free, confidential, multilingual access to information on community, social, health and related government services.

211 is an easy to remember three-digit phone number like 411 and 911. Each of these numbers provides the public with specific information on specific topics:

211 - Social Services (housing, child care, food banks, etc.)
411 - Residences and businesses (restaurants, banks, friends, etc.)
911 - Emergency Services (police, fire and ambulance)

Our Contact Centre
Findhelp is the service provider for Toronto's 211 information line a free multilingual line available 24 hours a day, seven days a week.

Our information and referral specialists assess the needs of each caller ensuring they are directed to the most appropriate service or program. Our staff uses Findhelp's searchable online directory of over 20,000 programs and services to answer the thousands of calls received each day from the following information lines:

• 211 Multilingual Information Line accessible for callers in the 416 and 647 area codes
• Night and weekend calls from the 211 lines in Halton, Niagara and Simcoe County
• Toronto Street Helpline | 416-392-3777
• Foodlink Hotline | 416-392-6655
• Ontario Victim Support Line | 416-392-6655
• Central Access | 1-866-366-9513

Findhelp coordinates, customizes and delivers community and social services information for the public via the web.

211Ontario.ca and its web portals
211Ontario.ca is the result of the vision of community information agencies across Ontario to turn local community information databases into a single bilingual online directory offering information on community, social, health and related government services throughout the province.

This collaboration allows for the sharing and standardization of information and eliminates duplication of service, as each agency creates and maintains local information that is shared with the partners through the 211Ontario.ca online directory.

The success of this data collaborative is due to a sophisticated system of classification adopted by all partners. Findhelp brings its knowledge of classification systems to the project and has become an active participant in the ongoing development of an English classification system. Findhelp is strongly committed to, and is leading the development of, a French classification system for community and social services information that can be used across Canada.

Findhelp coordinates the central database for 211Ontario.ca and has created other information sites using the collected data.

211Ontario.ca Portals:

• 211Halton.ca
• 211Niagara.ca
• 211Simcoecounty.ca
• 211Toronto.ca
• Access to Professions and Trades in Ontario
• The Inventory of Programs and Services Leading to Employment
• Directory of Justice Services and Resources in Ontario
• Directory of Youth Justice Services in Ontario

Poss.ca - Possibilities Online Employment Resource Centre
From determining a career path to signing a contract, Possibilities can help make any job search a success. Poss.ca is an online magazine that offers all of the information, tools and resources necessary to find employment in Toronto.

Provincial Data Partnerships
Findhelp also coordinates and provides data to provincial government websites that provide information on targeted services including:

• Employment training services available through Employment Ontario
• Victim Support Services

For a complete list of services contact us by phone: 416-392-4575 or through our online form


Findhelp publishes the Blue Book, an annual directory of community and social services in the City of Toronto. The Blue Book has long had the reputation of being Toronto's best source for community and social services.

Buy the Professional Services Bundle which includes the Blue Book print directory, Blue Book on CD and a 211Pro Subscription for just $99.

Web: Visit www.211Store.ca
Phone: 416 392-4575
Mail: Download our order form (PDF)
Email: Through our online form

Findhelp has designed practical information and referral workshops for community and social service practitioners. Customized training workshops can be created to meet specific training needs by selecting from a range of training modules.

Findhelp promotes InformCanada and AIRS certification and offers preparatory workshops on the standards of professional information referral.

For information on training modules download our workshop schedule (PDF) or contact customer service by phone: 416-392-4575 or through our online form.


Findhelp maintains contact lists for community and government organizations and provides mailing labels or electronic spreadsheets (Microsoft Excel) that can be easily merged into email/fax broadcasts or personal correspondence.

For information on pricing or other questions regarding data services download our brochure, or contact us by phone: 416 392-4575 or through our online form.