Bruce Reynolds | President | Member since 2005
Bruce is a 30 plus year career banker. He is working with Mackenzie Financial Corporation as Vice President, Client Services, responsible for call centres and the web. He has worked for the Bank of Montreal and Canadian Imperial Bank of Commerce. He has worked in Canada, Singapore, Hong Kong and Nassau, Bahamas, handling a wide variety of banking activities including branch banking, project management including systems, finance, international banking, credit cards and most recently, contact centres. Bruce also led the CIBC United Way campaign and was seconded to the United Way of Greater Toronto.

Bruce is currently working with several non-profit organizations: The Canadian Customer Contact Centre Council and Findhelp Information Services - 211.

Ivan McFarlane | Vice-President | Member since 2000
First elected to the Board in 2000, President in 2004 and Vice-President in 2007.

Ivan is a retired community college professor and university level lecturer. He has a PhD from the University of Toronto in Higher Education as well as graduate degrees in Educational Planning, Environmental Studies and Public Administration.

In 1998 Ivan received the Arbor Award for Outstanding Volunteer Services to the University of Toronto.

Jane Henderson | Member since 2004
Jane Henderson works at RBC Royal Bank as VP, Commercial Banking, GTA North in York Region. Prior to this role, she was a Marketing Manager responsible for RBC's Knowledge Based Industries commercial banking business, and was an analyst specializing in the media and telecommunications industries. Jane lives in downtown Toronto. She has a B.A. (Hons) form Queen's University, and an M.A. from McGill University in Communications.

Marvin Givertz | Member since 2007
Marv returns to the board after a hiatus of 5 years. He received his B.Comm from the U of T ;his call to the bar in 1959;his Q.C., his LL.M. & his certificate of Haute Cuisine in 1978. Although he completed all the course work for another LL.M., his main areas of practice were general litigation & family law. He focused on trying to achieve reasonable settlements because of the enormous cost of civil litigation. On the personal side, he has 12 grandchildren, 3 of whom he shares with Ivan Macfarlane.

Mary Jo Walker | Member since 2007
Mary Jo Walker is currently Director, Customer Service Delivery for American Express, Canada based in Markham. Ms. Walker is responsible for Amex's network of call centers including two sites in Canada and one in India. Prior to joining Amex 4 years ago, she was General Manager of on-line banking at CIBC. Ms. Walker also has e-business consulting experience and was one of the team that launched Sympatico. Mary Jo lives in downtown Toronto. She formerly served as a board member for Boarding Homes Ministry. She has a B.A.Sc. from The University of Guelph.

Alexa Blain | Member since 2008
Alexa Blain works at Canada Pension Plan Investment Board as an Associate Portfolio Manager in Relationship Investments where she is responsible for developing and executing active strategies involving direct engagement with public companies. Before joining CPPIB in July 2007, Alexa worked as an Associate in infrastructure investment banking at Macquarie North America. Prior to this, she worked as an analyst in the Scotiabank Economics Department. Alexa holds a B.A. in Economics and a Masters in Financial Economics, both from the University of Toronto.

Richard Joy | Member since 2008
Richard Joy works at the Toronto Board of Trade as VP Public Policy and Government Relations. Prior to this Richard was the Director of Municipal Affairs and Ontario at Global Public Affairs, a leading Canadian Government Relations firm. Richard served as the Senior Policy Advisor to the Minister of Municipal Affairs and Housing in the first term of the Dalton McGuinty government and was responsible for the public policy development for the City of Toronto Act. Richard has also served as Executive Assistant to George Smitherman, MPP (as GTA Critic) and Michael Gravelle, MPP (as Community and Social Services Critic) in Opposition at Queen’s Park.

At Toronto City Hall, Richard served two City Councillors over a period that straddled the pre and post amalgamation of Metro Toronto, and has worked closely with former Mayor Barbara Hall. Richard has a BA from Carleton University.

Don Ludlow | Member since 2008
Don Ludlow works as a Commercial Banker at RBC Royal Bank in the GTA. Previous roles at RBC include Director of Corporate Strategy and Development and Senior Manager of Strategic Planning in the Corporate Marketing Department. Prior to joining RBC in 2001, Don served as an Infantry Officer in the Canadian Army where he lead soldiers on a number of domestic and international operations and worked in both staff and training positions.

Don has an MBA from McGill University, an MSC from the London School of Economics & Political Science and a BA from the Royal Military College of Canada (Kingston). Don lives in downtown Toronto with his wife Fiona.

Debra Shime | Member since 2008
Debra Shime has over 20 years experience in the social service sector in both Toronto and New York City. Ms. Shime is currently the Executive Director of University Settlement, a multi-service neighbourhood centre in downtown Toronto that provides a range of services to the community with a focus on those in need and newcomers to Canada. Prior to that, Ms. Shime spent nine years at Safe Horizon in New York where she held a number of positions. She lead the organization's response to the terrorist attacks of September 11th and oversaw the call centre for victims of crime and abuse including sexual and domestic violence. Ms. Shime is trained in community mediation and facilitation. She has a Masters of Social Work from New York University and graduated from Oberlin College with a degree in Art History.